Terms & Conditions for travel in 2024
By confirming a booking of a tour, you and all Guests travelling under the booking are bound by this agreement, which is comprised of: (1) these standard terms and conditions, and (2) the Booking Confirmation.
1. BOOKING
CONFIRMED BOOKING Your booking of a journey is confirmed when: (1) you have made the booking, complete with all information we require; (2) you have paid us the Fee, according to the terms of this agreement; and (3) we have sent you a Booking Confirmation.
INCLUSIONS All goods and services that are included in your journey are as listed on the website as at the date of booking.
SPECIAL REQUIREMENTS Guests must notify us of any special requirements at the time the booking is made. We cannot guarantee that all special requirements will be met in all instances.
2. PAYMENT
Fee
The Fee for your Tour is the amount stated in your Booking Confirmation. Fees are per person
All fees include Australian Goods and Services Tax (GST) and are quoted in Australian Dollars ($AUD).
DEPOSITS To confirm a tour booking, payment must be made at the time of making the reservation. Full Fee is payable at the time of booking by direct deposit or credit card.
CREDIT CARDS We accept Visa and Mastercard.
3. TRAVEL INSURANCE
Djilpin Arts strongly recommends Guests take out travel insurance to cover any unforeseen circumstances. We recommend that you do this at the time of booking.
4. HEALTH
- Fitness Most of our tour itineraries contain guided sightseeing walks to natural attractions. As such, guests are required to have a reasonable level of fitness in order to participate. Some walking tracks have sections of uneven rocky ground and may be slippery. If guests feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for guest comfort and safety.
- Hydration Whilst on a bushwalk it is the responsibility of each guest to carry adequate drinking water. .
ENJOYMENT Djilpin Arts will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by guests due to circumstances which are out of our control.
SAFETY Guests accept that tours include participation in activities which may involve certain risks and dangers beyond the control of Djilpin Arts. Such activities containing risks include but are not limited to: bush walking, swimming, and travelling in remote undeveloped locations. The passenger acknowledges that all activities in connection with the tour are undertaken of the guest�s own free will and at the visitor�s own risk. Guests will not be permitted to continue on tours when in the opinion of the Djilpin Arts Tour Leader, the guest�s conduct or condition is placing their own or the safety of other guests at risk, or is adversely affecting the enjoyment of other guests; for whatever cause.
TRAVELLING TO REMOTE AREAS Guests accept that most itineraries include visits to remote areas located some distance from hospitals, medical centres or other forms of professional medical facilities.
5. AMENDMENTS AND CANCELLATIONS
AMENDMENTS Subject to availability, you may amend your booking. If an alternate date is unavailable or unsuitable and you cannot travel on the original date your booking will be subject to our standard cancellation terms detailed below.
Amendments are permitted up to 30 days prior to departure.
GUEST AMENDMENTS (DUE TO GOVERNMENT ENACTED BORDER CLOSURES) Amendments within 45 days of travel up until departure date (due to Government enacted border closures) can be moved to any future travel date (pricing honoured until December 2024)
GUEST CANCELLATIONS If you cancel your booking with us, you must notify us in writing or by email to admin@djilpinarts.org.au and pay a cancellation fee in the amount set out below.
6. CANCELLATION RULES
TIMING OF GUEST CANCELLATION
CANCELLATION FEE
More than 30 days prior to departure
25% of total fare
Less than 30 days prior to departure
100% of total fare
7. OUR AMENDMENTS
Guests accept that we may need to alter or amend itineraries, excursions, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, cultural considerations, safety factors and other operational considerations or government regulations or directions. Such decisions will be made in the best interests of the guest�s comfort and safety, or where required by law. In these circumstances Djilpin Arts will endeavour to make suitable alternative arrangements.
8. OUR CANCELLATIONS
If an event occurs that is outside of our control and not reasonably foreseeable or preventable by our business and this event leads to the suspension or cancellation of your tour booking, we will provide you with a credit voucher equal to the value of the monies paid for that booking. This voucher will be valid for a period of 24 months from your original tour departure date and can be used for any Djilpin Arts tour.
9. OUR OPERATIONS
RESPONSIBILITY & LIABILITY
Djilpin Arts accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, riot, war, invasion, medical outbreak or contamination of any kind, material change in legislation or government directions, industrial action or commercial flight disruptions.
DISPUTE RESOLUTION
Should any dispute arise between Djilpin Arts and a Guest, the parties agree that formal proceedings in a Court or Tribunal will not commence until after the following process has been followed:
- A party provides written notice specifying the nature of the dispute (�the notice�).
- The parties will in good faith attempt to resolve the dispute.
- If the dispute is not resolved within 7 days of receipt of the notice, the parties agree to refer the dispute to mediation administered by the Australian Disputes Centre and conducted in accordance with the ADC Guidelines for Commercial Mediation.
- If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced.
GOVERNING LAW
The laws applicable in the Northern Territory govern these Terms and Conditions and the parties submit to the jurisdiction of the Courts and/or Tribunals of the Northern Territory to determine any disputes.
PRIVACY
Djilpin Arts respects your privacy and will only use your personal information in accordance with the Privacy Act 1988.
DISCLAIMER
While all the information in this brochure is correct at time of publication, some details may change including, but not limited to tour pricing and tour itineraries. Please check at time of booking. Some photos are representative only and may not reflect the exact experience or destination.
DEFINITIONS
Booking Confirmation means the notification from us to you containing the details of your booking.
Fee means the amount indicated as such for your tour on our website.
We/us means Djilpin Arts Aboriginal Corporation ABN 31 391 454 982.
You means the person or entity that made the booking and is named in the Booking Confirmation.